Collaboration Communications Systems Engineer

The MS-721: Microsoft Teams Voice Engineer course is designed for IT professionals responsible for planning, configuring, deploying, and managing voice solutions within Microsoft Teams. This course provides in-depth knowledge and hands-on skills to implement and optimize Microsoft Teams Phone with advanced voice features, enabling seamless communication and collaboration across an organization.

In this course, you’ll learn how to design and configure direct routing, integrate Microsoft Teams with PSTN (Public Switched Telephone Network) systems, and manage call routing and phone numbers. You’ll also dive into configuring emergency calling, call quality monitoring, and managing compliance features such as call recording. The course emphasizes ensuring optimal voice performance and troubleshooting voice-related issues in Microsoft Teams.

Real-world scenarios are an essential part of the learning experience, enabling you to gain practical skills in deploying and managing voice services in hybrid or cloud-only Microsoft Teams environments. You’ll also learn how to integrate Teams voice capabilities with third-party voice systems and ensure reliable business communications.

The MS-721 certification is ideal for telecommunications engineers, Teams administrators, and IT professionals who manage voice solutions. This certification validates your ability to design, implement, and maintain Microsoft Teams Phone solutions, making it a valuable credential for professionals looking to specialize in unified communications and voice solutions in a cloud-based environment.